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    WhatsApp AI Triage

    Zero messages fall through
    the cracks.

    WhatsApp is where your customers already are. Our AI triage system reads every message, classifies intent, prioritises urgency, and routes each conversation to the right person or flow — in seconds, not hours.

    Book a consultation →

    Response times drop
    from hours to seconds.

    Most businesses are drowning in unstructured WhatsApp messages — missing leads, responding too slowly, losing clients to competitors who reply first. Our AI triage layer integrates directly with WhatsApp Business API and your CRM. Sales enquiries go to your sales team. Support requests trigger automated resolution flows. Complaints get flagged before they become a reputation problem. Every message handled. Every time.

    What we build

    Classify

    Intent Classification

    AI that reads every incoming message and classifies intent instantly — sales, support, complaint, booking, general — before a human ever sees it.

    Route

    Smart Routing & Escalation

    Route conversations to the right team, trigger automated flows for routine requests, and escalate urgent messages before they become a crisis.

    Integrate

    CRM & API Integration

    Direct integration with WhatsApp Business API and your existing CRM — so every conversation is logged, tracked, and followed up without manual data entry.

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    summitwebcraft.

    An AI-first digital studio built in South Africa. We turn ambition into growth — for brands ready to move faster.

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    NPO: Haibo Phanda 319-995
    Contact
    design@summitwebcraft.co.za +27 73 644 0126 +27 63 112 6410 Haibo Phanda NPO SAAI Member
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